Shipping & Delivery Policy
The standard ground mail service is shipped via Delhivery/Bluedart/Ecomexpress/Xpressbees/Ekart/Indianpost. We try to dispatch all our orders within 24-48 hours in normal business days. Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times and it is dependent on the courier partner and location.
Return & Refund
General Questions
We are providing 3 days return policy if product damage received or wrong product received. Customer need to share the screenshots of the product within 24 hours on care@safecliffe.in or WhatsApp on +91-93-555-111-54.
We will refund the amount within 7 working days if customer wants to cancel the order, Once we verified will refund the amount.
Customer Service Questions
Customer service is available by phone, at +91 93-555-111-54, by email to care@safecliffe.in, by opening the Contact Us form on the web site. Email will be replied to within 12 hours
If damaged, or wrong, please send the Order ID and a picture of the damaged or wrong item, complete with the batch number clearly visible, to order@safecliffe.in If an item is missing, send an email, to order@safecliffe.in Please indicate if you prefer a refund or a replacement.
We satisfied nearly all of our customers, in fact, more than 99%, at the agent level but there are rare occasions when the intervention of a higher authority is required. If you feel this is one of those occasions, our Escalation Matrix allows you to email escalationteam@safecliffe.in