FAQs

At SafeCliffe, we are dedicated to providing a seamless shopping experience to all our customers. To help guide you through your online shopping with us, we have compiled a list of frequently asked questions and provided answers below. If you don’t find your question, you are always welcome to contact us and we will get back to you as soon as possible.

Secure Payment

General Questions

Customer reviews should be relevant to the product in question. The product review section on SafeCliffe is for you to share your opinion on the product & for other shoppers to have an informed buying decision.

Customer reviews should be relevant to the product in question. The product review section on SafeCliffe is for you to share your opinion on the product, and for other customers to research better and have an informed buying decision. Safecliffe.in reserves the right to remove reviews that include any of the following:

– Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product)
– Service feedback, including availability, order or payment related queries. You may use the Contact Us form for such queries
– HTML embedded in text references to other retailers
– Pricing related comments
– Personal information (Phone numbers, postal address, email address and others)
– Profane comments. Inflammatory comments. Copyrighted comments
– Plagiarised content (Any content found elsewhere on the internet, even if you’re the original author)
– Promotional content
– Reviews by or on behalf of a person or company with a financial interest in the product or a competitors product (Reviews by authors, artists, publishers manufacturers without disclosure)
– Reviews written for any form of compensation
– Reviews given using fake ids, irrelevant user email ids
– Asking for helpful votes
– Review in any language other than English (Unless there is a clear connection to the product, like a regional book or a regional music album)
– Feedback about errors in the product description

Cash on Delivery is a mode of payment in which you can pay cash at the time of delivery of your order. You can also pay using a credit card/ debit card if the Courier Executive carries a swiping machine.

You can choose to pay for an order using any of the below methods:

  • Cash on Delivery
  • Net Banking
  • Gift Card
  • PhonePe Wallet
  • Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India and 21 other countries

The availability of Cash on Delivery option depends on factors like the delivery pincode, type of products etc.

Please enter your pincode on the product page to check if CoD is available at your location. If this option is available for your pincode, you can shop for products up to

The availability of Cash on Delivery option depends on factors like the delivery pincode, type of products etc.

Please enter your pincode on the product page to check if CoD is available at your location. If this option is available for your pincode, you can shop for products up to Rs.49,999 using this.

You can choose to pay for your order on Safecliffe with any Visa, Master Card, Rupay Card or Maestro Debit Card.

You can choose to pay on Safecliffe with any Visa, Master Card, Rupay Card or American Express credit card issued in India.

The products listed as ‘Out of Stock’ or ‘Temporarily Unavailable’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability on SafeCliffe.

Our website is open 24 hours a day, 7 days a week. Call Centre support is available from Monday to Saturday, 09:30 am to 07:00 pm IST and on Sunday’s From 10:00 am – 06:00 pm IST.

Yes. SafeCliffe uses third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed and transmitted securely by using the industry standard encryption technology.

Although we make every effort to ensure product images on our website are identical to the item you receive, occasionally actual product colour may vary from the image shown. We cannot guarantee the accurate representation of the product because not all computer monitors may have the same colour settings. Please note that product image on our site is for illustrative purpose only.

Delivery Questions

You’ll get email confirmation of your order along with tracking details and you can always login to your account and track status. If the status of your order appears as “Processing Order”, your order has been shipped. You can also get information regarding your shipment by calling our Customer Service number: 93150-57886.

You can check your current order status by simply logging into your account. This lets you track your order in real time. Alternatively, you may check the status of your order by calling our Customer Service number: 93150-57886
 

If you wish to cancel your order, you can send an email request to [email protected]. Please note that in case your order has already been charged or delivered, we cannot cancel it.

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us via the online chat or call at 93150-57886 or email to [email protected].

Your order will be delivered by Courier, depending on your pincode.

Customer Service Questions

Customer service is available by phone, at 9315057886, by email to [email protected], by opening the Contact Us form on the web site. Email will be replied to within 12 hours

If damaged, or wrong, please send the Order ID and a picture of the damaged or wrong item, complete with the batch number clearly visible, to [email protected] If an item is missing, send an email, to [email protected] Please indicate if you prefer a refund or a replacement.

We satisfied nearly all of our customers, in fact, more than 99%, at the agent level but there are rare occasions when the intervention of a higher authority is required. If you feel this is one of those occasions, our Escalation Matrix allows you to email [email protected]

Shopping cart

0

No products in the cart.